We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Shift: Monday- Friday, 1pm-10pm AZ time (4am - 1pm PH Time)

As an IT Systems Engineer (Tier 2), you'll play a key role in supporting our clients by independently resolving technical issues for our customers, maintaining system integrity, and responding to alerts from our monitoring and security platforms. This is a highly autonomous position ideal for a self-motivated technician with strong troubleshooting skills and a desire to grow into a cybersecurity-focused role

Job Description:

• Independently manage and resolve service desk tickets across Windows desktop/server, Microsoft 365, networking, and common infrastructure platforms
• Serve as the first responder for alerts from RMM and security tools—troubleshoot, resolve, or escalate per documented procedures
• Perform patching, software deployment, and system maintenance tasks with minimal oversight
• Execute basic cybersecurity workflows such as:
• Monitoring and triaging alerts from our deployed security tools
• Perform routine checks for device compliance and flag any systems out of policy (e.g., unencrypted drives, outdated AV definitions, missing patches)
• Running vulnerability scans, documenting findings, and conducting remediation
• Create and maintain clear, concise documentation in ITGlue and Autotask
• Handle user onboarding/offboarding, access provisioning, and device setup
• Flag trends, misconfigurations, or high-risk activity for senior engineers and the security team
• Proactively look for opportunities to improve processes and catch issues before they become incidents

Skills & Qualifications:

• Critical thinking skills
• At least 2 years in a technical support, NOC, or service desk role (MSP experience strongly preferred)
• A strong focus on customer service
• Demonstrated ability to work independently and solve problems without close supervision
• Solid troubleshooting across Windows OS, Microsoft 365, networking fundamentals, and remote tools
• Familiarity with endpoint protection tools, MFA, patching, and basic vulnerability management
• Experience with using and troubleshooting Microsoft Office applications, especially Outlook, Word, and Excel
• Basic understanding of PC/laptop hardware and printers
• Professional written English and customer service communication skills
• High attention to detail in documentation and ticket handling

Nice-to have Skills and Experiences:

• Previous exposure to cybersecurity frameworks, alert triage, or security tools like NIST 800-171, NIST CSF, XDR platforms, VulScan, or Vonahi
• Experience managing firewalls and VPN configurations
• CompTIA Security+, SC-900, or other entry-level security certifications (or in progress)
• Experience working solo or on low supervision in a service delivery setting
• Experience with malware and virus removal
• Email flow troubleshooting experience

Benefits:

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply