The Senior Cloud Engineer is a senior technical resource responsible for executing complex project work, resolving escalated technical issues, and supporting internal technical improvement initiatives.

This role works closely with the CTO and IT Director to implement approved designs across Microsoft 365, Azure, infrastructure, and security.

The engineer acts as a technical leader and escalation point, ensuring high-quality execution while mentoring lower-tier engineers through solutions.

TASKS:

Project Delivery (50%)

• Implement M365 and Azure solutions
• Execute migrations (Server/GSuite/VM to M365/Azure), tenant cleanups, and optimizations
• Deploy security tools (e.g., scripting, EDR) under CTO/IT direction
• Support infrastructure upgrades and modernization
• Work with PMs and ensure deliverables meet security/technical standards

Escalated Support (30%)

• Resolve Level 2 escalations (VPN, AVD, SQL, Azure access, Intune, DNS, workstation issues)
• Lead troubleshooting for infrastructure, cloud, and identity issues
• Oversee incident response and perform root cause analysis
• Guide service desk and document solutions

Internal Improvement & Leadership (20%)

• Standardize tech stack and improve documentation (SOPs, runbooks)
• Support CTO in tool evaluation and optimization
• Mentor engineers and strengthen team capability

REQUIREMENTS:

• Strong Microsoft 365 administration experience (Exchange, Teams, SharePoint, Entra ID – dont have to be equally strong on all of these Entra and Sharepoint more important.)
• Azure operational experience (execution, optimization, troubleshooting)
  • Config VM inc autoscaling, resources, user limitations,
  • Azure virtual desktop envs
  • Troubleshooting VM wont start, user profiles not loading,
  • Golden image updates (base default VM config)
• Windows Server administration (AD, DNS, GPO)
• Experience handling escalated technical issues in an MSP environment
• Ability to execute designs created by senior leadership
• Strong documentation and communication skills
• PowerShell or scripting experience