We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: ONSITE in Clark Office

Work Shift: Monday- Friday, 10:00 PM - 7:00 AM PHT (NIGHT SHIFT)

The IT Systems Engineer is a key part of the cllient's service framework providing end-to-end management of tickets and service requests reported by the customer.

KEY RESPONSIBILITIES:

• Manage Tickets and Requests.
• Receive and record all calls from our customers.
• Provide initial assessment of all Tickets, attempt first-time resolution, and /or escalation.
• Assist with customer onboarding projects and migrations.
• Monitor and escalate Tickets according to the customer’s SLA.
• Keep users informed on the status and progress of their Tickets.
• Aid customer retention and satisfaction.
• Help to improve efficiency, processes, documentation, and automation.
  

Skills Qualifications:

• Azure infrastructure and design and implementation knowledge.
• Understanding of Group Policy/ADMX within Intune/Endpoint Manager.
• Good practical experience of Intune and device management/compliance.
• Excellent understanding and practical of public DNS records.
• Understanding of best practice security principles.
• Deployment of applications using third-party tools – SCCM or other RMM application.
• Understanding of SCIM and SSO with Azure AD.
• Good understanding and practical experience of backup best practices and restore processes.
• Strong knowledge of the following vendor services extremely. beneficial: Mimecast, ProofPoint, Cisco Duo, Exclaimer, Dropsuite, KnowBe4, Datto RMM, Windows Hello for Business, Acronis, Azure IaaS, Azure Backup, Azure Site Recovery.
• Good working knowledge of networks, switching, routing and traffic management.
• Powershell scripting and use for administration and automation.
• Strong knowledge and experience of Office 365 services including.
• Exchange Online, SharePoint, Teams and OneDrive.
• Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience is a plus.
• Good working knowledge of networks, routing & switching.
• Customer-focused, with an analytical approach with good questioning & listening skills.
• Excellent verbal and written communication skills suitable for an international audience.
• A confident team player with a positive can-do attitude.
• Fanatical attention to detail.
• An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role).
• Dependable, hardworking and self-motivated

Technical Qualifications

• Experience 5+ years’ experience, multi-faceted IT support roles.
• Current Microsoft Certifications in AZ or MS tracks, preferably to ‘expert’ level.
• Previous MSP experience essential.

Nice to have:

• Deep Microsoft 365 troubleshooting
• Networking + cloud combined knowledge
• Strong documentation and client communication
  

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply