We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Work from Home
Work Shift: 8:00AM-5:00PM Pacific Time (11:00PM-8:00AM PHT)

This is a role working with a US-based MSP with a team of 10 staff. You will play an important role in supporting business clients and the technologies we deploy to their businesses. 

Tasks and Responsibilities: 

• Handle/Clear alerts from BMS board: Monitoring alerts, BitDefender, sites offline, etc.
• Customer User Onboarding and Offboarding requests.
• Software troubleshooting: Adobe errors, M365 MFA issues, OneDrive sync issues, etc.
• Printer troubleshooting.
• Troubleshoot basic network issues.
• Phone / PBX support: setup new hardware, password resets, etc.
• Active Directory management (user management, password management, etc.)
• Basic computer hardware troubleshooting.
• OpenVPN troubleshooting.
• Multiple monitor adjusting/fixing.
• Outlook troubleshooting: usually large mailbox or too many Delegate mailboxes assigned

Skills and Qualifications: 

• Working experience 3+ years, with a range of technologies
• Previous experience in a similar role providing “Level 2” Support
• Excellent knowledge of Microsoft Windows including desktop support and patching 
• Experience with administration of M365 (example tasks: create users, change passwords, enforce MFA, apply licenses, delegate a mailbox, set file permissions, archive mailbox) 
• Working knowledge of Active Directory and Group Policy management  
• Strong Firewall and Networking Technical knowledge
• Administrative & support experience with M365 
• Basic knowledge of Azure 
• Prefer experience with Google Workspace
• Functional knowledge of Apple administration in windows environments  
• Knowledge of Desktop, Mobile, and Server hardware   
• Good networking fundamentals including experience troubleshooting and configuring Wifi  TCP/IP, VPN, DNS  
• Experience with VOIP support and management, either physical or virtual PBX. 
• Experience with basic MS server troubleshooting 
• Some support experience of a VOIP solution is necessary like 3CX or a hosted PBX service like Ring Central 
• Nice to have: 
• • 3CX Voip products
  • Any desk Remote Tool
  • PAX8
  • 1Password  
  • Ability to write end user how-to’s and guides   
  • Experience with Kaseya VSA/BMS/ITGlue  
  • DATTO EDR via Kaseya (review and address alerts)  
  • Unifi Router Administration (firewall)  
  • RocketCyber via Kaseya (review and address alerts) 
  • Any backup experience is nice to have – Veeam backup is ideal
  • Small percentage of our clients use Apple and/or Gsuite so these skills are viewed very favourably: 
  • • Functional knowledge of Apple administration in windows environments 
    • In-depth knowledge of Gsuite

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply