We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Shift Time: 06:00 to 15:00 PHT, Monday to Friday

As a Senior Systems Engineer, you are responsible for maintaining the integrity of our customers' IT infrastructure, as well as handling second and third-level support of service requests. This relates to all technology, both on-premises and cloud, including workstations, servers, printers, networks, and vendor-specific hardware and software.

You have the following key areas of responsibility:

• Reactive IT Support
• Proactive IT Management

Tasks & Responsibilities:

Reactive IT Support

• Second and third-level IT Support relating to systems and network infrastructure issues.
• Support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, Cloud services, O365, Intune, Azure Infrastructure.
• Support services for Microsoft Cloud services such as Office 365, Intune and Azure infrastructure services.
• Support services for virtualisation technologies: VMware and Microsoft.
• Remote access solution support: VPN, Terminal Services, and Citrix XenApp.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Responding to security alerts and remediating security-related incidents and issues.
• Working with telecommunications carriers to troubleshoot voice and data circuits.
• Communicating with stakeholders as required, including keeping customers informed of incident progress and notifying them of impending changes or agreed outages.

Proactive IT Maintenance & Optimisation

• Optimisation and management of the client's monitoring system, N-Central.
• Perform proactive maintenance for agreement customers to maintain servers and systems, including OS and firmware updates.
• Streamline processes leveraging automation.

Skills & Qualifications:

• Extensive experience in Windows Server 2016 and later systems administration
• Extensive experience in the support of Microsoft core services, including Exchange, Office 365, Active Directory and SQL Server
• Knowledge and experience across server virtualisation technologies, with VMware vSphere/ESXi and Azure VM preferred.
• Extensive experience implementing and supporting backup and DR solutions, including Azure backup and Datto products.
• Some knowledge and experience with Citrix, Microsoft Remote Desktop Servicesand AVD.
• 5+ years' experience in IT.
• Experience with RMM systems e.g. N-Central, Kaseya etc.
• Knowledge and experience across storage solutions and storage area networks.
• Microsoft certifications is an advantage:
• • MS-102: Microsoft 365 Administrator,
  • AZ-104: Azure Administrator Associate,
  • MS-102: M365 Administrator Expert

Nice-to-have Experiences or Skills:

• Clear, concise and customer-centric written and verbal communication
• Technical written and verbal communication
• Proven deployment of systems and infrastructure

Benefits:

• Free relocation accommodation of up to 4 weeks for those relocating to Pampanga *
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• • +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits
  *Terms and conditions apply